Can’t login to the my bt app

[Alison8]

hello

Each time I login via the app it says that an error has occurred so when I try the website it says I need to verify my account so I go through the process of verifying my account just for it to loop back to the beginning stating that my account isn’t verified again any help so be appreciated 

thank

alison 

[StuartH]

Hi @Alison8 

Welcome to the Community and thanks for posting.

Sorry you've found yourself in this loop I'll get this investigated for you.

I've sent you a private message asking for some more details.

Thanks

Stuart

[DanielS · Accepted solution]

Hi @Alison8,

It's good to see that you have been able to get your account set up after I fully removed it for you.

It looks to have been working ok since Friday,

If you ever need help, in the future, please feel free to get in touch.

Thank you
DanielS