Can’t unlink BT from Xbox Game Pass

[Wallter666]

Hi! Can  get help with sorting out my game pass? Took 12 months offer from BT a year ago. 1.5 month ago I did turn off auto renewal on myBT app (everything looks okay). Game pass has expired on 12/08/2023 but somehow is still active under BT and I can’t take control of my account. I did try to use Game Pass Ultimate code but it says I can’t do it and have to contact my provider. 

Anyone can help, please ? 

[JohnC2]

Hi @Wallter666, welcome to the forum and sorry you've not got control of your Xbox account after the free offer has ended.

We'll be happy to help you get this resolved. I've sent you a Private Message so you can get in touch with us.

Cheers

John

[Wallter666]

Hi!
I have replied to your private message. Looking forward to hear something from you.

Thanks