Cannot access xbox gamepass after upgrading with it in my new contract, is there an issue?

[Svasey]

Recently upgraded to full fibre with the offer of xbox gamepass being included but have yet to be able to activate it, is there an issue?

[PaddyB]

Hi @Svasey and @MikeyF81,

Thank you for posting. I'm sorry you haven't been able to claim your Xbox Gamepass. If you send me your details, I'll be able to get this investigated.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

[DavidM · Accepted solution]

Hi @Svasey ,

Thanks for sending over the details. It looks like this is sorted but please get back to us if there are any problems.

Cheers

David