When I try to access certain websites (e.g. YouTube or site related to alcohol) my access is blocked with the message “site has been blocked by BT Parental Controls because the account holder has Light filters on”. I am the account holder. When I login to MyBT and go to the Parental Controls settings, I see Parental Controls are set to OFF.
I’ve spent time investigating (allowing appropriate time for changes to propagate) and find that:
- with Parental Controls OFF I cannot access YouTube or alcohol related websites
- if I turn Parental Controls ON and set them to CUSTOM with access to Alcohol & tobacco permitted, then I cannot access a website related to alcohol
- if I add the URL for my favourite local brewery to the ‘Allowed Websites’ list, my access to it remains blocked
- if I set Parental Controls to strict, I can access Gambling websites (which should be blocked)
When I get the ‘Blocked’ page, there is the option to Allow Access. I select this option, login with my account holder credentials, and select ‘Always allow this particular site’. I get an error message “You are not authorised to manage this Parental Controls service, please contact the account holder”. I am the account holder!
It seems that my account has parental controls permanently set to ON with LIGHT restrictions, and that I cannot change this through the MyBT interface.
Any help resolving this would be appreciated.
Thanks.
