Cant download my photo albums

[bikeit]

Im trying to download all my photo albums but i keep getting the following message, anyone offer any help please on how i can get them to download?

[imjolly]

As per the heading at top of community page ' BT CLOUD is now closed and all files will be deleted'. 

[bikeit]

So im not able to download any of my photos?  I tried to download an individual photo and that downloaded ok?

[imjolly]

There are numerous posts hereabout it. You may be able to get some downloaded but this has been ongoing since August

https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-Cloud-is-closing/td-p/2394468

[Michael_D]

Hi @bikeit 

Thanks for coming to the community.

If an individual photo has downloaded, you should still be able to get the information before it is deleted.

Can you try to delete the BT Cloud desktop app and install it again to make sure you have the latest version and then try again?

You can download the latest version from the Download your files from BT Cloud page.

Let me know how you get on.

Michael

[bikeit]

Hi Michael just tried again to download different albums, managed to download 5 of the 10 albums then i get the error message as above

[Michael_D]

I'm glad to hear there has been some progress @bikeit 

Was that after deleting and installing the desktop app again?

Michael

[bikeit]

Yes, back to square one nothing will download.

[Michael_D]

Thanks for trying @bikeit 

Are you still able to download individual photos from the folders that haven't downloaded yet or is it not working at all?

Are you trying to download all the albums together or one at a time?

Michael

[bikeit]

Yes i can download individual photos, trying to download individual albums.