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Cant download my photo albums
Im trying to download all my photo albums but i keep getting the following message, anyone offer any help please on how i can get them to download?
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Re: Cant download my photo albums
As per the heading at top of community page ' BT CLOUD is now closed and all files will be deleted'.
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Re: Cant download my photo albums
So im not able to download any of my photos? I tried to download an individual photo and that downloaded ok?
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Re: Cant download my photo albums
There are numerous posts hereabout it. You may be able to get some downloaded but this has been ongoing since August
https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-Cloud-is-closing/td-p/2394468
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Re: Cant download my photo albums
Hi @bikeit
Thanks for coming to the community.
If an individual photo has downloaded, you should still be able to get the information before it is deleted.
Can you try to delete the BT Cloud desktop app and install it again to make sure you have the latest version and then try again?
You can download the latest version from the Download your files from BT Cloud page.
Let me know how you get on.
Michael
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Re: Cant download my photo albums
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Re: Cant download my photo albums
I'm glad to hear there has been some progress @bikeit
Was that after deleting and installing the desktop app again?
Michael
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Re: Cant download my photo albums
Yes, back to square one nothing will download.
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Re: Cant download my photo albums
Thanks for trying @bikeit
Are you still able to download individual photos from the folders that haven't downloaded yet or is it not working at all?
Are you trying to download all the albums together or one at a time?
Michael
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Re: Cant download my photo albums
Yes i can download individual photos, trying to download individual albums.