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Message 1 of 2

Changing to Norton anti virus software - BT Virus Protect

Trying to set up the new Norton anti-virus security that BT is going to be introducing via Norton.  Every time I try to make this 'easy' switch I get a message saying 'Norton security cannot be installed on your operating system'...Have tried an on-line chat with Norton - got nowhere.

 

I am wondering if the problem is being caused because my laptop is running in Micosoft 's' mode (which I know prevents downloads of apps that aren't Microsoft approved.  I could turn it off and try again but I also know that I can't go back to 's' mode if it fails again.

Is anyone having similar problems and has anyone turned off 's' mode and then successfully installed the Norton anti-virus package.

Thanks

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Message 2 of 2

Re: Changing to Norton anti virus software - BT Virus Protect

Hi @johnmackenzie and welcome to our community.

Sorry you're having problems downloading the Norton. Take a look through Can't update from McAfee to Norton and let me know if that helps.

Cheers

David

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