Closing BT Cloud - I want to download my files

[strakpot]

So BT Cloud is closing.

It states that I must access my BT Cloud BEFORE 31st October.

That Means 30th October, up to 12 Midnight is the last time I can access to download?

I hope it will not take me long to do it as I do not want to lose the info - I have been on a long time away from home or I would have seen to it earlier.

Any tips to help do it faster and easier, I am nearing 70yrs old and whilst a lot more IT savvy than a lot of my peers I am behind quite a few (and the rest of the population too) I think a 12 year old might help me (LOL) , anyway, any tips appreciated, Thanks

[imjolly]

you probably find help here  https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-Cloud-is-closing/td-p/2394468

[Katie_B]

Hi @strakpot. 

Thanks for coming here. 

Please give us a message if you need any assistance or come across any error messages when trying to download your files. 

Katie

[Lila]

Good luck! I am very tech savy but still it caused a lot of issues. I am very pleased that I backed-up before the summer as that saved me a lot of hassle.

[Leonburgler]

Hi Katie, I am also trying to download my BT Cloud data before the deadline however, all I keep getting is a "504 Gateway Time-out" message. I have tried calling the Cloud Team and I have tried the online chat but no-one seems to be able to help me. They say they'll pass it on to the relevant department. Time is running out.

[Peter_W]

Good afternoon @Leonburgler.

I've picked up your query about this over on this thread now 😊

Peter