Confusion with Parental Controls

[ash421]

Has anyone figured this out the coms for chat is terrible can't get any help my situation sounds similar to the above

Activate parent controls within BT it says to come back in two hours
2 hours pass and nothing has changed just the same old activate choice
Chat doesn't help
Different devices change nothing

All the guidance is way out of date!!!!

Awful user experience if I am being honest and using out-of-date help is just pure lazy BT get your selves sorted this is not a cheap service but it sure as hell feels like one

[RobbieMac]

Hi @ash421

Welcome and thanks for your post!  I have moved your post to start your own thread discussion.

I am sorry for the problems you're having with Parental Controls.  I appreciate the time you have taken on live chat trying to get this sorted out.  We can pick up from here and help you out.  We are very busy at present however we'll be back in touch as soon as we can.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie