Content partner section for Xbox game pass

[CBarrow10]

Hi, I recently got BT broadband installed and received 6 months Xbox game pass free.

I cant seem to redeem the offer due to the fact I’ve had a BTID with the same email address from EE when I had BT Sports with them.

Can someone remove the old account so I can redeem the Xbox game pass?

thanks! 

[PaddyB]

Hi @CBarrow10,

Thank you for posting. I'll be able to help you get that old account removed.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

[StuartH · Accepted solution]

Hi @CBarrow10 

Thanks for sending me your details. Really glad I could help you with claiming your 6 months of Gamepass Ultimate.

I'll close the case as resolved on this side but should you need anything else let me know.

Cheers

Stuart