On the 3rd July 2026 I completed purchase on bT.Com website of Broadband 2 and Digital Voice telephone, which including offer of promotional virtual BT reward detailing a banner on the actual order page.
Once the order was completed the order confirmation email was sent to my email. However, the email failed to include any reference to the link to BT reward Card claim website. When I visited the reward card page, it tastes that their are no claims available, yet my broadband package qualifies for a reward card.
Following a conversation with your customer service agent. I was directed to purecard website and advised to send them an email regarding the failure to receive reward card link.
Unfortunately, purecard's confirmation email of my initial email states that they would not be able to discuss an complaint regarding the BT reward card.
Therefore, I feel deceived that I have purchased a 24 month broadband and call package from BT where an offer promoting a BT reward card as a bonus once order was completed.
I am therefore lodging this complaint in order to rectify the failure of customer service and purecard to compensate me for non receipt of the reward card even though I have purchased a relevant broadband package.
