Filter stuck on

[ph005]

Hi all, 

my parental controls are stuck on and have been for 3 weeks. The app shows filter off but no gaming or gaming websites can be accessed across different devices. I have messaged. Texted, called bt and followed processes but still no change. Has anyone a solution? 

thanks in advance

[NeilO]

Hi @ph005 I'm sorry you're experiencing issues with your parental controls. I'll send you a private message and we'll get a case reported to the team who can help.

Thanks

Neil

[PaulF11]

Same, parental controls removed but restrictions remain in place.
Waiting to hear back from BT.

[PaddyB · Accepted solution]

Hi @ph005,

Thank you for replying to my PM. I'm glad to hear that Parental Controls are back working again.

Thanks,

Paddy