Game pass wrong code

[Hutch842]

Recently upgraded broadband and package included xbox game pass ultimate. The code provided is for the USA region and does not work. Changing regions manually makes no difference. Can someone please send me the correct code. P.s. my contract is with BT, not Microsoft. 

[JohnC2]

Hi @Hutch842, welcome to the forum and thanks for posting. 
I've not come across this happening before. Have you claimed this game pass though the content partners section of your MyBT account? www.bt.com/mybt
Cheers

John

[Hutch842]

Yes as per instructions ....link in email to bt...petered taken to Microsoft code self populated and states at that stage it is USA region code. Pressing enter confirms code is USA and not for my region I.e. UK 

[JohnC2]

Hi @Hutch842, thanks for confirming that for me. 

I've sent you a Private Message so you can get in touch with the Mod team and we'll get this raised to the x-box team for you.

Cheers

John

[JohnC2]

Hi @Hutch842, thanks  for your PM over the weekend to confirm that you've successfully applied the Game Pass now.

Cheers

John