I upgraded to Full Fibre 900 with 12mths Game Pass Ultimate some months back. When my previous FF500 6mth promo ends, will the 12mth promo then show in my account for me to apply?
Maybe I should just wait and see what happens after the 17th Aug, this is the end date of my BT 6mth Game Pass Ultimate subscription.
I figured someone might have an idea who has done the same upgrade. I was just expecting the end date to change but I noticed that’s not the case.
Hopefully this means the 12mth promo will show up in my account in due course. I’d like to think this will go smoothly… 😏
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@NeilO Thanks for clarifying. I have the auto renew disabled as the end date for my 6mths shows as 17th Aug, is that OK? It’s disabled to stop it rolling into a paid add-on on my BT bill.
Will the 12mth offer still get added or would you recommend I turn the auto renew back on?
@JohnC2 I don’t really want to run the risk of being charged though and then having to chase up a refund.
For clarity I have had the auto renew off for several months and I’m still getting my free months each time, so I think it just stops the paid for add-on being applied. You’re the experts though.
I just see the end date as 17th Aug for my 6mth promo, so my 12mth promo lingering in the wind aside, I think there’s a chance with auto renew on that I might get charged.
Do you know what will happen if I keep auto renew off? I would assume that my 12mth promo will just appear as an option for me to select in MyBT account area, or it’ll just auto get added on when the other 6mth promo finishes.
I’ll follow your recommendation though for the easy life, what do you think is the best plan here?
And, do you recall any other customers who upgraded from FF500 to FF900 and have been in this same situation with 6mth and 12mth Game Pass Ultimate.
I did try toggling the auto renew back on and when I do this a little note appears to say I'll be charged £10 per month.
My 6mth promo end date is the 17th Aug. I currently have left auto renew off in the hope the 12mth GP option will appear in MyBT account after this date. And I can hopefully just add it manually as before.
What do you recommend here, leave auto renew off, or turn it on?
My other concern is that I am currently taking part in a BT & EE Trial and have my bill covered. I was worried if I have GP auto renew on that if I do get charged this might mess my bills up with the trial.