Hi @tinyrivers918 Thanks for posting and welcome back to the community, I'm sorry to hear that your previous laptop broke.
Follow these steps to install the BT Virus protect powered by Norton on your new laptop.
- Log in to My BT using the BT ID username and password with Account Holder status.
To check the status, view Your Account details (hover over My BT to view the menu) - Select Your Security in the top menu bar
- Scroll down to BT Virus Protect
- If you are using BT Virus Protect for the first time, select Activate
If you are an existing BT Virus Protect customer, select Switch to Norton - The status will change to Manage
- Select Manage to go to the My Norton portal, where you can start installing BT Virus Protect
You will be asked to agree to an End User License Agreement (EULA) and start the download. At this point, you can also send a link that will enable you to install BT Virus Protect on other devices.
We recommend you only have one version of security software on your computer.
During the installation process, BT Virus Protect powered by Norton will detect any other anti-virus software (including BT Virus Protect powered by McAfee) on your device and offer to uninstall it for you.
If you prefer, you can uninstall it yourself. For the best performance, we recommend uninstalling all files and browser extensions related to your old anti-virus software.
Remove a non-Norton security product from your computer
I hope that helps?
Thanks
Neil
