Loss of access to BTcloud. Error MB5-06

[Foxybikercbr600]

I have set up a new contract with EE and was told I would not lose access to BTcloud. I signed in as normal on BT app. I have had cloud a long time...the below message appeared. Made sure it was the right account number and password etc.. Changed password. Logged in and out. Still no joy. Can anyone help? 😊 @DanielS 

 

[DanielS]

Hi @Foxybikercbr600,

We'll need to check your previous BT account number as it should be marked against that account rather than your New EE account.

I believe I know what needs to be done to get you access, providing it's still active of course.

I'll send you a private message so my team can pick this up for you in the next few working days.

Thank you
DanielS

[Foxybikercbr600 · Accepted solution]

Thanks @DanielS 😁.  

[Foxybikercbr600]

This issue has been dealt wih thoroughly. Thank you so much for the calls and the information. Jo