Parental Controls

[craigh279]

Hi,

I am having issues in managing my parental controls settings. 

In short, they are active, but I do not have any access to "manage my extras".  Under "my security" it still says to activate them, yet they are already active so I also have no way of disabling them.  I have tried factory resets on the hub and also clearing cookies and differing browsers.

I would be grateful for any assistance you can provide.

Kind regards

[imjolly]

Try using the MYBT app and see if you get access that way

[craigh279]

Thank you for the response.  Should have mentioned the app is no help either as it has the same problem.

[craigh279]

Regrettably I still do not have access to managing parental controls.  They are working, however I have no access to manage them, or unactivate them as my profile still says "activate" when going to that area.

Any assistance would be very much appreciated.

[NeilO]

Hi @craigh279 I'm sorry about that, I'll send you a private message so you can get in touch with the moderation team.

Neil