<p>From 31 October 2024, BT Cloud has <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">closed</a> and all data will soon be deleted.</p>
I am having issues in managing my parental controls settings.
In short, they are active, but I do not have any access to "manage my extras". Under "my security" it still says to activate them, yet they are already active so I also have no way of disabling them. I have tried factory resets on the hub and also clearing cookies and differing browsers.
I would be grateful for any assistance you can provide.
Try using the MYBT app and see if you get access that way
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Regrettably I still do not have access to managing parental controls. They are working, however I have no access to manage them, or unactivate them as my profile still says "activate" when going to that area.
