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Jason1971
Beginner

on ‎05-11-2022 19h33

2,249 Views
Message 1 of 3

Manage your extras tab: it doesn't appear on my screen

I follow the instructions on the BT website and YouTube clips to go to MyBT and then click on 'Manage your extras' tab. This tab does not appear on my page. I have contacted the BT helpline and spoken to a technician who helped me reset my Hub but this did not resolve it. He said he did not have a solution and so to come here. It is fairly urgent as we have a young person we need to keep safe. 

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2 REPLIES 2
Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎05-11-2022 19h42

2,241 Views
Message 2 of 3

Re: Manage your extras tab: it doesn't appear on my screen

@Jason1971 

Its possible you now have to use the BT App to manage the home hub settings.

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Jason1971
Beginner

on ‎05-11-2022 19h54

2,226 Views
Message 3 of 3

Re: Manage your extras tab: it doesn't appear on my screen

I have tried using the BT App but the advice is to use MyBT on the webpage. The tab is simply not there. I am quite astonished that the technician couldn't help me and sent me here. 

I have reset my Hub. I have tried various ways to go at it but to no avail. 

 

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