My BT Page not showing new account number

[Markevans135]

Hi, Ive just got BT fibre, and BT TV. ive a couple of questions, I want to access my new account from the MY BT page, but the new account number doesn't appear in the drop down list. I need to merge my Premium Email account, and activate my xbox game pass. I have been with bt a few times and have a few old account numbers. can anybody help me please!

Thanks

[PaddyB]

Hi @Markevans135,

Thank you for posting and welcome to the Community. If you have old accounts linked to your BT account it can complicate things when trying to add a new BT account number. If you send me your details, I'll be able to give you a hand getting those old accounts removed.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy