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Bevann
Beginner

on ‎25-04-2022 10h19

1,229 Views
Message 1 of 7

My bt app

Hi,I can log in to my bt app but that's it. I can't view bills,usage. Why?

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6 REPLIES 6
NeilO
Moderator-Retired

on ‎25-04-2022 11h57

1,212 Views
Message 2 of 7

Re: My bt app

Hi @Bevann I'm sorry about that, are you getting an error message?

Thanks
Neil

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Bevann
Beginner

on ‎25-04-2022 13h40

1,200 Views
Message 3 of 7

Re: My bt app

Yes

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gg30340
Distinguished Sage
Distinguished Sage

on ‎25-04-2022 13h55

1,195 Views
Message 4 of 7

Re: My bt app

Are you going to give us a clue as to what it is?

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Bevann
Beginner

on ‎26-04-2022 9h08

1,175 Views
Message 5 of 7

Re: My bt app

Downloaded up,can sign in and I can't see bills or usage. Phoned bt was on phone for over an hour while he had me trying different things,but nothing worked. He was baffled. So I thought someone on here might have an idea as to what to do

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gg30340
Distinguished Sage
Distinguished Sage

on ‎26-04-2022 9h17

1,168 Views
Message 6 of 7

Re: My bt app

You replied in message 3 that you get an error message but you have not said what that error message was/is.

Can you post what the message was and is it still giving the error message.

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DavidM
Moderator-Retired

on ‎26-04-2022 14h22

1,154 Views
Message 7 of 7

Re: My bt app

Hi @Bevann and welcome to our community.

Sorry you're having problems with your MyBT. Has the account been fully set up? Are all your services working? If so I'll be happy to take a look at this for you. I'll drop you a private message now so you can get in touch.

Cheers

David

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