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Message 1 of 7

My bt app

Hi,I can log in to my bt app but that's it. I can't view bills,usage. Why?

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6 REPLIES 6
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Message 2 of 7

Re: My bt app

Hi @Bevann I'm sorry about that, are you getting an error message?

Thanks
Neil

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Message 3 of 7

Re: My bt app

Yes

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Message 4 of 7

Re: My bt app

Are you going to give us a clue as to what it is?

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Message 5 of 7

Re: My bt app

Downloaded up,can sign in and I can't see bills or usage. Phoned bt was on phone for over an hour while he had me trying different things,but nothing worked. He was baffled. So I thought someone on here might have an idea as to what to do

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Message 6 of 7

Re: My bt app

You replied in message 3 that you get an error message but you have not said what that error message was/is.

Can you post what the message was and is it still giving the error message.

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Message 7 of 7

Re: My bt app

Hi @Bevann and welcome to our community.

Sorry you're having problems with your MyBT. Has the account been fully set up? Are all your services working? If so I'll be happy to take a look at this for you. I'll drop you a private message now so you can get in touch.

Cheers

David

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