MyBT login everytime I open it

[sdrew1]

I really can't be bothered spending anytime on the phone to BT about this, because last time I reported it nothing changed.

Why is it so difficult to remember my login?  Having to tab out to a browser to get my strong password then tab back, EVERY DAY I USE THIS APP is ridiculous.

I will give BT one more month to sort this mess out, then I'm leaving for a different provider.

[Christopher_G]

Hi @sdrew1 

Welcome to the community.

When you set up the app, it should ask you to set up bio-metric sign in, or a PIN.

Could you try deleting the app and re-downloading it please?

You can find the settings manually in the BT App then More > App settings > Fingerprint or Face login.

Chris

[sdrew1]

Yes it asks me to setup a new pin.....every day.

[sdrew1]

OK I have reinstalled it, will see how it goes.

[licquorice]

Why do you need to login to MyBT every day?

[nanjay1]

I find you can set a pin on a iPad but not on Microsoft Windows.

[sdrew1]

To control wifi access for my children

[sdrew1]

Not a great start, I've had it installed for what, one or two hours? And I am being asked for my email address again.

[Christopher_G]

Did you try and set the face recognition or fingerprint up, @sdrew1?

Chris

[sdrew1]

Trying that now. But it seems to not be an issue with the pin so much, rather that it just keeps completely forgetting who i am and logging me out, forcing me to go and find my strong password from chrome (because the app doesn't support loading the password from google).