cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1,234 Views
Message 1 of 3

Never received xbox game pass code`

Go to solution

Our broadband package was activated on 7th November 2023 and we were supposed to receive a code for 6 months Xbox Game Pass Ultimate. We received an email previously on 11th October 2022 stating that we would receive the code via email once the internet was activated but as yet have not received it. Any help would be much appreciated. 

0 Ratings
Reply
2 REPLIES 2
1,215 Views
Message 2 of 3

Re: Never received xbox game pass code`

Go to solution
Even without receiving the confirmation email, you should still be able to locate your entitlement within MyBT. Ensure you login via the BT website (not via the MyBT App). Then go to Your Products and look for the Content Partner section. If there, you should see the Xbox Game Pass Ultimate 'add now' button.
0 Ratings
Reply
1,186 Views
Message 3 of 3

Re: Never received xbox game pass code`

Go to solution

Found it, thanks a lot for the help!

0 Ratings
Reply