Norton AV on ARM devices

[Tomg35]

Does the new Norton AV work on Windows 11 ARM systems?

Have tried downloading but got a message that something went wrong (tried a couple of times).

[gg30340]

See link which is a sticky on this board.

Important updates to your virus and password prote... - BT Community

[NeilO]

Hi @Tomg35 welcome back to the community, is your computer working in Windows S mode?

Here is a support article from Microsoft about S mode in Windows and how to opt out of it:
https://support.microsoft.com/en-us/windows/switching-out-of-s-mode-in-windows-4f56d9be-99ec-6983-11...

Thanks

Neil

[Tomg35]

Thank you.

I'm not in S mode.

[NeilO]

Hi @Tomg35 can you let me know exactly what the error message says?

Thanks

Neil

[Tomg35]

Mentioned a service wasn't available or not started and possibly I could reinstall windows 

No mention of which service

[Tomg35]

Okay, seems I can't download the on arm, I have to download from the windows store .

But how do I link it to my BT account?

[Tomg35]

However when I try the windows store there's only Norton 365. The Norton website doesn't recognize the account I have with BT?

[Tomg35]

Thanks but I can't see anything about having to download from the windows store and associating with a BT account

[NeilO]

Hi @Tomg35 Windows 11 in S mode is designed for security and performance, exclusively running apps from the Microsoft Store. If you want to install an app that isn't available in the Microsoft Store, you'll need to switch out of S mode. 

Thanks

Neil