Norton AV on ARM devices

[Tomg35]

But it's not in S mode. The Norton site says ARM devices have to install from the windows store 

[NeilO]

Hi @Tomg35 I haven't seen any mention of that before but I will ask.

These are the instructions to get BT Virus protect on all Windows computers. 

1. Log in to My BT using the BT ID username and password with Account Holder status.
   To check the status, view Your Account details (hover over My BT to view the menu)
2. Select Your Security in the top menu bar
3. Scroll down to BT Virus Protect
4. If you are using BT Virus Protect for the first time, select Activate
   If you are an existing BT Virus Protect customer, select Switch to Norton
5. The status will change to Manage
6. Select Manage to go to the My Norton portal, where you can start installing BT Virus Protect

You will be asked to agree to an End User License Agreement (EULA) and start the download. At this point, you can also send a link that will enable you to install BT Virus Protect on other devices.

[Tomg35]

That's exactly what I did but during setup I got the error message.

I went to the Norton support site and the solution for ARM devices irrespective of whether they are S mode or not,  is to log into your Norton account (which naturally won't accept a BT id) and for installation choose the option to download the app from the windows store.

[NeilO]

Hi @Tomg35 I've raised this and will get back to you as soon as I have an answer.

[Tomg35]

Thank you

[Tomg35]

Hi,

Is there an update on this question?