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Message 1 of 4

Norton Virus Protect

Just uploaded the Norton Virus protect onto my laptop and tried to run a full scan.    Stayed as 'working' all night without completing and , when trying to end the task, it wont end it, says that it is not responding.   Any ideas ?

 

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Message 2 of 4

Re: Norton Virus Protect

Did you check that your laptop meets the minimum system requirements as follows (What is BT Virus Protect and how do I get it? | BT Help)

BT Virus Protect covers Windows PC and Mac (desktops and laptops) and Android devices.

The following operating systems are compatible:

PC

  • Microsoft Windows 11
  • Microsoft Windows 10 (all versions)
  • Microsoft Windows 8/8.1 (all versions). Some protection features are not available in Windows 8 Start screen browsers
  • Microsoft Windows 7 (32-bit & 64-bit) with Service Pack 1 (SP 1) or later with SHA-2 code signing support

SafeCam is only available on Windows (excluding Windows 10 in S mode, Window running on ARM Processor).

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Message 3 of 4

Re: Norton Virus Protect

Many thanks for your swift reply.

My PC is on windows 10 so should, I believe, be ok ?

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Message 4 of 4

Re: Norton Virus Protect

Yes, it should be OK.

Did you previously have the McAfee version installed?

One of the known problems with McAfee is that it doesn't always uninstall properly and that can cause problems when trying to install another AV program (and strangely enough that includes re-installing McAfee).

It may be worth uninstalling Norton and downloading the MCPR tool from the McAfee website before trying to re-install Norton.

See https://service.mcafee.com/?articleId=TS101331&page=shell&shell=article-view for details

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