Norton download failed

[FuzzyTailMouse]

Ive tried to install Norton on my lapop several times, but the downlaod fails 'Virus scan failed'.  I have removed all McAfee files, tried turning off windows defender etc.  Gone through the registry editor etc, and now I'm at a loss, I can't work out how to install it.  I have managed to on two other computors and have Halo so should be able to install on another device. Any ideas? There dont seem to be any logical help options on BT or Norton.

[JohnC2]

Hi @FuzzyTailMouse, welcome to the forum, and sorry you're having a problem installing Norton on your laptop.

As you have installed it ok on 2 other devices your BTID is ok. Would you log into your MyBT account and check under 'Your Security' that your broadband package includes 15 licenses for Virus Protect and not 2?

Cheers

John

[FuzzyTailMouse]

Hi @JohnC2 

Yes, I do have 15 licenses, I've checked this a couple of times.

Thanks

S

[JohnC2 · Accepted solution]

Hi @FuzzyTailMouse, thanks for checking that for me. 

I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you get this fixed.

Cheers

John