Your BTID must be an email address and the password is the same as you use to log onto your MyBT.
Are you using the BTWifi app or using a web browser?
The following is from the BTWifi Help pages
On your mobile device:
- Select the Settings icon on your device
- Select Wi-Fi (or Wireless & Networks) from the Settings menu
- Make sure Wi-Fi is turned on
- From the list of available networks choose BTWi-fi or _BTWi-fi
- Once connected, you are on the BT Wi-Fi network
On your desktop - click the wireless icon at the bottom right of the screen and select BTWi-fi or _BTWi-fi from the drop-down menu.
Once connected to the BT Wi-Fi network, you're ready to login to your closest BT Wi-Fi hotspot and start using the internet. To login to a hotspot:
- Once you join the BT Wi-Fi network (steps above), a browser window will appear. If it doesn't, open your browser and type 'www.btwifi.com' into your browser's address bar.
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If you're an existing customer with an access account click the 'log in now' button and you'll be presented with 3 options in the drop down menu.
- BT Wi-Fi — Use this if you're an existing BT Wi-Fi voucher or subscription customer
- BT Broadband — Use this if you're an existing BT Broadband customer
- BT Business Broadband — Use this if you're an existing BT Business Broadband customer
If you're not already one of these customers, you have the option to purchase one of our voucher products.
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You are now online and can start browsing.
On desktop or tablet devices, a new web browser window may open confirming you're connected. Minimise, rather than close, the web browser window - now you're ready to browse the internet.
