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Parental Controls not working

Hi BT Community 

My parental controls do not work. They worked fine until we moved house and were provided with a new hub.

I spent 3 hours with a BT advisor trying different solutions 5 days ago. Non worked and the advisor raised a report promising a solution within 72 hours. No reposnse since then.

I would guess that my account is still linked to the old hub.

Can any one help.

Regards 

Alan.

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