Parental controls not blocking websites

[andih1]

I upgraded my wifi (same box) in December and moved to digital voice. I now realise my parental controls are not working. I have tried resetting the box. Can anyone help me?

[DanielS]

Hi @andih1,

Welcome to our Community.

I am sorry to see that you're experiencing problems with your parental controls. I take it you can see that they are active when you log into your MyBT? What filter are they set at?

Thanks
DanielS

[andih1 · Accepted solution]

Thank you for replying, I contacted tech support and the block seems to be working now!

[RobbieMac]

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@andih1 wrote:

Thank you for replying, I contacted tech support and the block seems to be working now!

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Thanks for posting back @andih1

I am really pleased to see that my colleagues in the helpdesk sorted everything out for you.

All the best,

Robbie