on 31-10-2021 14h20
@DarrenW please help our parental controls don’t work ?
Solved! Go to Solution.
on 31-10-2021 14h43
Hi @Jimjam51 and welcome.
Thanks for posting about your parental controls issue. I'm sorry you're having problems. Can you give us more details on what the problems are? Are you seeing any error messages? How are you activating them etc?
Cheers
David
on 31-10-2021 18h13
Hi Dave, no error messages and it says our controls are active when there not
on 01-11-2021 9h45
Hi @Jimjam51, thanks for posting back, and sorry the controls are not working.
Are you a new customer and they've never worked? Or have you only noticed this recently and they worked ok before?
cheers
John
on 01-11-2021 9h49
Hi @JohnC2 they worked before but now recently noticed they don’t anymore
on 01-11-2021 9h50
No not seeing any errors my side of things
on 01-11-2021 10h00
Hi @Jimjam51, thanks for getting to us and I've sent you a Private Message so you can get in touch with the Mod team and we'll look into this for you.
on 05-11-2021 19h08
Hi @Jimjam51, thanks for getting back to me, and good news that the Parental Controls are now working.
