Parental controls not working

[Leeboy]

Hi after a failed upgrade to fibre that I cancelled my parental controls are no longer working. I had no work done at the house. I have turned controls on and off on my bt. I have set controls to strict. I have turned bb box on and off to reset it. I still have totally unfiltered Internet access that my children and their friends can access. Please help

[DanielS]

Hi @Leeboy,

I am so sorry to see that your filters aren't working as they should be. I would recommend raising a fault for this with us. If you haven't already phoned in, or won't get a chance to, I will send you a private message so that my team can help you. Please note, it will take us a few working days to get back to you through the Community but we will do all we can to help you.

We have a unique identifier or reference number with BT Wholesale for your broadband line. This can change when you move from one broadband technology to another. It's highly likely that your parental controls are active against the FTTP (Full Fibre) reference number that didn't complete since you mentioned that the order failed. We need to correct that part and get the service active asap.

Thanks

DanielS