Parental controls still blocking youtube

[PaulF11]

A while ago we applied parental controls to YouTube. 

We removed these controls recently but we are still unable to access YouTube on certain devices. iPhone and another smart phone can connect through the YouTube app.

TV is unable to connect through Amazon’s Fire 4K stick, Ipad is unable to connect through the safari browser but can through the app

Laptop unable to connect through Microsoft Edge

can anyone advise what is wrong? 

I have cleared cache, and history, I have reset hub, fire stick etc but nothing works

[RobbieMac]

Hi @PaulF11

Welcome and thanks for your post!

I am sorry for the problems you're having with Parental Controls.  We'll need to investigate this from network level.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

[PaulF11]

Hi

@RobbieMac I replied on Saturday but have not heard back? 
Still having issues with the parental controls blocking access. 
Regards

[Keith_Beddoe]

@PaulF11 

The moderators currently have a five working day response time, as they are a very small team.

If you change the DNS server addresses on the device you are trying to access YouTube on, to 8.8.8.8 and 8.8.4.4, then that should allow access until the issue is sorted.