Parental controls stuck on

[JW19701]

Evening all

Parental controls are stuck on even though My BT website shows them off. Happened before earlier this year and moderators managed to get it fixed. Can they help again please?

John W. 

[Linzi_H · Accepted solution]

Hi @JW19701 

We don't have account access here on the community anymore I'm afraid.

If you contact us though, one of our team will be more than happy to help out. 

Linzi