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Message 1 of 4

Previous Xbox Game Pass Balance

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Hello! I just activated my 12 month free game pass code.

Prior to activating I still had a decent amount of months stacked up but I can no longer see that on my account. The only info is that it's managed by BT.

After the 12 months, should I not auto renew, will my previous balance come back into effect? How does adding the service to BT affect my balance when signing up?

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Message 2 of 4

Re: Previous Xbox Game Pass Balance

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Hi @Hoogleback,

Welcome to the Community!

You're spot on. Once your Game Pass from us is no longer active then you'll have access to your banked months 🙂

Rach

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Message 3 of 4

Re: Previous Xbox Game Pass Balance

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Wonderful, thanks!
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Message 4 of 4

Re: Previous Xbox Game Pass Balance

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No problem @Hoogleback.

Feel free to pop back to the Community any time you need any support 🙂

Rach