Problem using BT Parental Controls

[RWLondon1]

Hi David,

I'm having the same issue - there is no Manage my Extras button and the link to parental controls doesn't work - and the instructions on how to set it up haven't been updated since the BT logo was updated years ago:

https://www.bt.com/help/security/how-to-keep-your-family-safe-online-with-bt-parental-controls-an#se...

Please can you help?

Thanks

[RobbieMac]

Hi @RWLondon1

Welcome and thanks for your post!  I have moved your post to start your own discussion as the thread you posted on has already been marked as solved.

I am sorry for the problems you're having with Parental Controls.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie