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Message 1 of 2

Problems logging into the app

Hi ,  Since installing the My BT Android app I have been unable to log in. Every time I try I just get the message "Sorry, something went wrong.  Please try again."   I've tried clearing the cache, deleting and re-installing the app, but nothing works. I know I'm using the correct username and password as I can login online to My BT. Anyone have any ideas as to how to reset the app so it works?

Thanks 

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Message 2 of 2

Re: Problems logging into the app

Hi, @booknbikeclub welcome to the community and thanks for posting, I'm sorry to see you're having problems logging into the MyBT app. I think we'll need to get a fault reported on that for you so I'll send you a private message in a moment so you can send over your details to the moderation team. 

Thanks

Neil

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