Problems switching to Norton online security

[fellwalker74]

Does this link help? See the FAQ ‘Why am I getting Server Errors’

https://www.bt.com/help/security/anti-virus-software/what-is-bt-virus-protect-and-how-do-i-get-it-

[fellwalker74]

Looking at the above link, it appears that you may need to be logged in as Account Manager rather  Account Holder

[colin1501]

I have already looked at that page, was not any help as the account is setup as specified. I think it is a BT error causing the problem and they will need to fix it. Thanks for trying.

[fellwalker74]

Hope you get it resolved. It’s so frustrating when the process does not work as it should.

[larbrecklady]

Hi

Sorry to say i still have problems installing the Norton Security, everytime i click on the link on the email sent from BT it just says page not working ??

what should i do ??

[fellwalker74]

Difficult to say based on what you have said. All I can suggest is

1. Make sure your BT login is your email address, not something else. That will prevent the download of Norton software

2. Uninstall previous versions of antivirus software

3. Log into your BT account as account manager not account holder

4. Click on link ‘Manage BT virus protect’