Public WiFi active on router

[Jon5Jon]

Hello, I have always been opted out but in my router settings it says this is active, are you please able to deactivate? It’s not active on MyBT. Thanks

[imjolly]

this is a customer help customer forum and you post does not go to BT.  you need to sign in to MYBT and you can  opt out from BTWIFI there

[WSH]

Have you changed your router since the last time you opted out?

Years ago, I found that the opt out on MyBT seems to be tied to the actual router, (presumably by serial no or MAC address).  I had to replace the router one time and it turned itself back on again even though MyBT said it was off.

If you have a separate wireless point, you could turn the hub wireless off altogether.  This now kills the public WiFi.

[Jon5Jon]

Thank you come to think of it I have had a new router so that maybe the reason. I assume I need to contact BT to deactivate, many thanks

[imjolly]

you should be able to do that yourself by going to MYBT or first setting up MYBT then making the changes  you should have MYBT as that holds a lot of information about your account and package

[Jon5Jon]

Thank you I have MyBT but the public WiFi is opted out so doesn’t show as an option other than to opt back in!

[imjolly]

it can take a while after you opt out for it to turn off in HUB  you can always opt in and tomorrow opt out and see if that works any faster

[licquorice]

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@Jon5Jon wrote:

Thank you I have MyBT but the public WiFi is opted out so doesn’t show as an option other than to opt back in!

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Opt in and then opt out again.