Hi Neil,
What was the fix for this issue as I'm having the exact same thing?
Regards Kevin.
Hi @klever
Welcome and thanks for your posts! I have moved your post to start your own thread discussion.
I am sorry for the problems you're having with BT Cloud. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages
Thanks,
Robbie