Parental Controls not blocking anything

[jimpatty179]

Hi @DarrenW I also have the same issue. My parental controls arent blocking anything even after going through all the steps recommended through the live chat and over the phone.

Could you help me make my parental controls actually work? Best wishes, JP.

[jimpatty179]

@DanielS@RobbieMac@DavidM@JohnC2@Neil0

could one of you guys please help me fix this problem, its taken me months of trying to fix this and still no solution

[RobbieMac · Accepted solution]

Hi @jimpatty179

Welcome to the BT Community and thank you for posting!

I am sorry for the problems you're having with Parental Controls.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

[DarrenW]

Hey @jimpatty179 - You don't seem to have Parental Controls turned on at the moment, if you turn it on and still have issues let me know.

[NeilO]

Hi @jimpatty179 Thanks for speaking with me today, I'm glad the parental controls are working again. With the help of @DarrenW a records issue was fixed and this resolved the problem with your parental controls.

Thanks

Neil

[Lucyd10]

Hi @DarrenW , we are having problems getting our parental controls to work. We've had numerous live chats with bt but they're still not working. Wondering if you would be able to help

Many thanks

Lucy