<p>See our <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">help page</a> for further information.</p>
My free gamepas subscription ran out in May, I have the sub set to not auto renew, however I cannot manage my sub via my Microsoft account as it states that 5he plan is managed by BT, can somebody help me in releasing my sub back to me?