parental control setting

[Neil13]

Hi, everyone, I tried to set up the parental control and received the confirmation email from BT, however, it is doesn't work, and I still can access the prohibited website, I have phoned and discussed with customer service over 20 minutes but it cannot fix, please help . Thank you so much.

[gg30340]

Have you tried accessing the site on a different device or after restarting your device since the controls were set up.

See link about Parental Controls.

How to keep your family safe online with BT Parental Controls and the different blocking categories ...

[Neil13]

Hi, thanks for your help, but it still not function after reset the phone of my wife and mine .😟

[gg30340]

I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They will advise you by posting on this thread.

[DavidM]

Hi @Neil13 and welcome to our community.

Sorry you're having problems with the parental controls. If you've followed all the advice on the link posted by @gg30340 (thanks for raising this) and it's still no working then we'll be happy to help. Please check your inbox for my message and drop me a reply with the details.

Cheers

David