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Beej51
Aspiring Contributor

on ‎16-12-2023 23h30

486 Views
Message 1 of 3

Removal of xbox game pass from account

Hi have been trying recently to migrate from BT broadband to EE broadband.There seems to be an issue because of Xbox game pass on my account and Discovery plus even though i have no tv subscription. Would appreciate if a moderator could get these 2 items removed from my account.The game pass was 12 months free with broadband upgrade back in June 2023 but is not used or required.Any help appreciated.

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2 REPLIES 2
DavidM
Moderator-Retired

on ‎17-12-2023 11h11

448 Views
Message 2 of 3

Re: Removal of xbox game pass from account

Hi @Beej51 and welcome to our community.

Thanks for posting about the xbox game pass etc. Our customer service guys should be able to get that sorted for you so can you give them a call on 0330 1234 150 and let me know how you get on?

Cheers

David

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Beej51
Aspiring Contributor

on ‎17-12-2023 11h19

445 Views
Message 3 of 3

Re: Removal of xbox game pass from account

Thanks for your response to this issue.Have been on this morning and have been reassured that it has been removed from my account and all i have is BT broadband.They say it can take 48hrs for app to update so will know for sure then and also if I can now transfer over to EE,although I have been informed about possible cancellation charges from BT broadband as my contract is until June 2025,even though all the hype is about BT and EE under one umbrella.

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