Turn off BT Wi-Fi on Smart Hub 2

[JamArbiter]

I wish to turn off BT WiFi on the hub. It is definitely 100% on as seen here:

"Click here for further details." leads to my account page where at the bottom is this:

When I phoned BT they said that "they can't turn it off"

When I complained about this they sent me a link saying I could turn it off which led to this page:

As you can see I am not opted into the BT WiFi system and yet my router is still broadcasting.

You can do it yourself via MyBT > Your products > BT WiFi - This tells me to download the BT WiFi app which then fails to sign in and redirects me to BT.com.

I have seen people managing to get it turned off on this forum, can someone please help me get it turned off.

[Keith_Beddoe]

@JamArbiter 

Please see https://community.bt.com/t5/Home-setup-Wi-Fi-network/How-to-turn-off-BT-Wifi-on-Smart-Hub-2/m-p/2297...

[JamArbiter]

Sorry this is my fault for not saying it in the post. When I click the "Learn More" it just leads to the page asking me to opt-in.

[licquorice]

Regardless of what the hub says, can you actually see the BT WiFi SSID on your device?