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Message 1 of 4

Turn off BT Wi-Fi on Smart Hub 2

I wish to turn off BT WiFi on the hub. It is definitely 100% on as seen here:

Screenshot 2023-10-09 154938.png

"Click here for further details." leads to my account page where at the bottom is this:

Screenshot 2023-10-09 160044.png

When I phoned BT they said that "they can't turn it off"

When I complained about this they sent me a link saying I could turn it off which led to this page:

Screenshot 2023-10-09 155420.png

As you can see I am not opted into the BT WiFi system and yet my router is still broadcasting.

You can do it yourself via MyBT > Your products > BT WiFi - This tells me to download the BT WiFi app which then fails to sign in and redirects me to BT.com.

I have seen people managing to get it turned off on this forum, can someone please help me get it turned off.

 

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Message 2 of 4

Re: Turn off BT Wi-Fi on Smart Hub 2

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Message 3 of 4

Re: Turn off BT Wi-Fi on Smart Hub 2

Sorry this is my fault for not saying it in the post. When I click the "Learn More" it just leads to the page asking me to opt-in.

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Message 4 of 4

Re: Turn off BT Wi-Fi on Smart Hub 2

Regardless of what the hub says, can you actually see the BT WiFi SSID on your device?

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