Solved! Go to Solution.
Hi @20aikido welcome to the community and thanks for posting. I'm sorry to see you're having problems changing over to Norton.
If you keep getting a server error when signing into the BT Virus Protect app you’ll need to go to My BT > Your Security and click Switch to Norton first.
If you still keep getting server errors, you may not be signing in as the Account Holder. To check which role is attached to your BT ID, please follow the steps below:
If your BT ID is linked to more than one account number, it's possible to have a different account status for each account.
Post back and let me know how you get on.
Hello NeilO, as i indicated i had already done all you had suggested, the error came up when i first attempted to activate Norton. I have checked i am signed in as the account holder and my BTID is the email i am logging in with. and lastly i only have one account with BT.
Next step please
Thanks for getting back to us.
It would be best if we took a look into this for you seeing as you've already tried what @NeilO asked. We will be able to get you in touch with a specialist team who should be able to help.
I've sent you a private message with some information that I'll need.
Hi @20aikido Thanks for speaking with me this morning, I'm glad you had already managed to update your PC to Norton.
I wanted to share the solution for other customers who may be getting the same error “Cannot connect to the Norton server” during the Norton installation process.