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Unable to Change from McAfee to Norton

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I am trying to change over from McAfee to Norton and cannot get past this message, which is followed by a very long error description. Have checked all log in details and they are correct, been on this for hours now and getting very annoyed any one offer any help to sort this please. My PC is a windows 10 if this helps. This error seems to have been talked about since December 2021 and nobody seems to have sorted yet.
 
SERVER ERROR
How do I fix it?

Step 1 - To update to Norton™, please visit https://bt.com/updateyoursecurity

Step 2 - Why am I still getting Server Errors?

Help with BT Virus Protect or Norton Password Manager – Get Help
Error Description:
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Message 2 of 5

Re: Unable to Change from McAfee to Norton

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Hi @20aikido welcome to the community and thanks for posting. I'm sorry to see you're having problems changing over to Norton.

If you keep getting a server error when signing into the BT Virus Protect app you’ll need to go to My BT > Your Security and click Switch to Norton first.

  • Go to My BT > Your Security
  • Find the BT Virus Protect tile and click Switch to Norton (or if you are using BT Virus Protect for the first time, select Activate)
  • Now open the BT Virus Protect app you downloaded and log in using your My BT username and password.

If you still keep getting server errors, you may not be signing in as the Account Holder.  To check which role is attached to your BT ID, please follow the steps below:

  1. Log in to My BT >
  2. Click on Your details and Profile
  3. Scroll down and you’ll see if you’re an Account holder or Account manager

If your BT ID is linked to more than one account number, it's possible to have a different account status for each account.

Post back and let me know how you get on.

Thanks

Neil

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Message 3 of 5

Re: Unable to Change from McAfee to Norton

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Hello NeilO, as i indicated i  had already done all you had suggested, the error came up when i first attempted to activate Norton. I have checked i am signed in as the account holder and my BTID is the email i am logging in with. and lastly i only have one account with BT.

Next step please

Ian

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Message 4 of 5

Re: Unable to Change from McAfee to Norton

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Hi @20aikido,

Thanks for getting back to us.

It would be best if we took a look into this for you seeing as you've already tried what @NeilO asked. We will be able to get you in touch with a specialist team who should be able to help.

I've sent you a private message with some information that I'll need.

Thanks
DanielS

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Message 5 of 5

Re: Unable to Change from McAfee to Norton

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Hi @20aikido Thanks for speaking with me this morning, I'm glad you had already managed to update your PC to Norton.

I wanted to share the solution for other customers who may be getting the same error “Cannot connect to the Norton server” during the Norton installation process.

  • Restart the machine
  • In the taskbar (where Time & Date is) find the Norton Icon (you may need to click the up arrow to see more)
     
  • Right-click on the Norton icon, and then click Run LiveUpdate
     
  • When Norton LiveUpdate is finished, click OK

Thanks 

Neil

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