Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
mrwedders
Beginner

on ‎24-02-2024 16h35

478 Views
Message 1 of 3

Unlinking BT and Xbox Game Pass

Hi, looking for some help with this (like so many others it seems!)

I got 500mb a year ago so had 6 months of Game Pass. Had a lot of hassle activating this, multiple long phone calls trying to get my account fixed.

The 6 months has definitely ended now, and I assume I'm using subscription time I had accrued prior to activating it.

My Game Pass account still shows as managed by BT/EE, I am unable to redeem a subscription code with Microsoft, and I can see no mention of Game Pass anywhere in MyBT.

Can anyone help me get control of my Game Pass subscription back?

Thanks!

0 Ratings
Reply
2 REPLIES 2
imjolly
Distinguished Sage
Distinguished Sage

on ‎24-02-2024 17h44

455 Views
Message 2 of 3

Re: Unlinking BT and Xbox Game Pass

You are going to need mod help .  I have asked them for assistance and they will post here



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
RobbieMac
Moderator-Retired

on ‎24-02-2024 18h13

446 Views
Message 3 of 3

Re: Unlinking BT and Xbox Game Pass

Hi @mrwedders

Welcome to the BT Community and thanks for posting!

I am sorry that your Xbox game pass is still showing as linked with us. I understand the offer period has ended now.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

0 Ratings
Reply