I'm trying to use the my bt app but am being told I need to verify my email address, when I ask for the verification email to book resent I get a "something went wrong" message. Does anyone have any idea how i can get around this?
I'm sorry to hear about the trouble you've been having, and I'm keen to help you get this sorted. I'd recommend reaching out to our team, so they can take a look into why this is happening, and help you to get everything back on track.
Thanks but this doesn't work. I either get stuck in a loop of being cut off on the phone or the chat bot sends me basic help which I've already tried. If I phone up which options do I use to speak to the right person?
If you first press option 2 to skip the visual menu, its them usually option 1 followed by option 1 again. You can also try the Messaging option at Contact us for broadband technical support
